Terms of sale, delivery and returns

Seller and contact details

Talforce OÜ, registry code 12009549. Business and returns address: Vana-Aaviku tee 11/2, Aaviku, 75305, Estonia. Email: kiilto@kiilto.eu. Phone: +372 521 2234.

Talforce supplies Kiilto products. This website is not Kiilto’s official online shop.

Ordering and payment

Select products and quantities, enter your contact and delivery details, choose a payment method and read the terms of sale and privacy notice before placing your order. The “Order and pay” and “Place order and pay by bank transfer” buttons mean that the order carries an obligation to pay. You can change your details and basket before submitting.

For a bank payment, you are redirected to the secure MakeCommerce payment page, where you choose your bank and confirm payment. Talforce does not see your online banking passwords or other authentication details. After a successful payment confirmation, we email a confirmation of your paid order.

With “Pay by bank transfer”, we save the order as awaiting payment and email an order confirmation containing the beneficiary, account number, amount and payment reference. You make the transfer yourself in your online bank. The order confirmation is not an invoice or confirmation that payment has been received. We check incoming transfers manually, release or dispatch goods after receiving payment, and send the invoice separately after payment. For collection, please wait for a collection confirmation.

If payment is interrupted or confirmation does not arrive, do not pay the same order again before checking its status. Email kiilto@kiilto.eu with the order number if you need help.

Prices, availability and delivery

Prices are in euros and include 24% VAT. Quantity pricing applies when the relevant quantity is selected. Delivery costs are shown before payment. You must pay the total shown in the order summary.

• Smartposti parcel locker in Estonia, for eligible small shipments: €5.
• Courier delivery: €15.
• Collection: free.

In Tallinn and nearby areas, in-stock orders placed and paid before 12:00 are usually delivered the same working day. Standard delivery takes up to 3 working days after payment is received. We confirm the precise delivery time after the order. Backorder products are delivered 14 days from placing the order.

Choose your Smartposti parcel locker from the list before payment. The selected location is included in your confirmation. Parcel locker delivery is initially available for Acryl 310 ml and sanitary silicone 310 ml cartridges, the ProGun 310 ml adhesive gun, and A2 and B10 adhesive trowels in limited quantities. The basket checks product and quantity eligibility; choose courier delivery or collection for other packages or larger quantities.

Delivery eligibility also depends on dimensions, weight and transport requirements. If the selected method is unsuitable, we contact you and do not apply an extra charge without your agreement.

In-stock goods are generally prepared within 2 hours after payment confirmation. If an ordered product is unexpectedly unavailable or delivery is significantly delayed, we contact you and offer, at your choice, a waiting period, partial delivery or full or partial cancellation. We issue a credit note for the cancelled part and refund it using the same payment method as soon as possible.

We confirm the collection location and time by email. Collection may be arranged at our premises or directly from the Kiilto warehouse. Please wait for the collection confirmation before travelling.

Consumer withdrawal and returns

A consumer may withdraw from a distance sales contract for goods without giving a reason within 14 days of receiving the goods. Returns of non-defective goods purchased by a business are by agreement.

Send an unambiguous withdrawal notice within the deadline to kiilto@kiilto.eu. Include your name, order or invoice number to identify the purchase, and the products being returned. No reason is required. We acknowledge receipt of the notice by email.

Return the goods no later than 14 days after sending the notice to Vana-Aaviku tee 11/2, Aaviku, 75305, Estonia. The customer bears the direct return shipping costs. Arrange a time for a return in person; this does not limit the right of withdrawal.

We refund the amount paid and the cost of the cheapest standard delivery option offered no later than 14 days after receiving the withdrawal notice. We may withhold reimbursement until we receive the goods or evidence that they have been sent back. We issue a credit note and refund using the same payment method unless otherwise agreed at no cost to you.

You may inspect the goods as necessary to establish their nature and characteristics. You are responsible for a reduction in value caused by excessive handling or use. Opening the packaging does not by itself exclude withdrawal. We inform you of any statutory exceptions before purchase.

Sample withdrawal notice

To Talforce OÜ, kiilto@kiilto.eu
I hereby withdraw from the sales contract for the following products: …
Order or invoice number: …
Date the goods were received: …
Consumer’s name, address and email: …
Date of notice: …
Signature (only for a paper notice): …

Defects and disputes

A consumer may submit a complaint about a defect within two years of delivery. Report a defect within two months of discovering it to kiilto@kiilto.eu. Include purchase details, a description of the defect and, where possible, photographs. We respond to written complaints within 15 days.

For defective goods, statutory remedies apply, including repair or replacement and, where provided by law, a price reduction or withdrawal. The seller bears the costs of resolving a justified complaint.

If no agreement is reached, a consumer may contact the Consumer Disputes Committee or a court. The Committee’s proceedings are free for consumers. Estonian law applies without limiting the consumer’s mandatory legal rights.